General Enquiries
General enquiries about JanCount, its plans or its website.
A LITTLE HELP, WHEN YOU NEED IT
We're here to help you count.
Questions, suggestions or something not working as expected? We want getting help with JanCount to feel straightforward and friendly.
JanCount is coming soon.The app is not released yet, but you can contact us about the website, plans or suggestions. Please avoid including sensitive counter or recovery details.
REACH THE RIGHT PLACE
Choose what you need help with.
The buttons open your usual email application with a subject and a short helpful prompt already filled in. There is no online contact form, visitor account or support-tracking database on this site.
Our response aimWithin 3 working days — Monday to Friday, excluding UK bank holidays.We prioritise urgent privacy and data-integrity concerns. This is a target, not a guarantee.
Bug Reports
Tell us what you expected to happen and what actually happened.
Data & Backup — Priority
For missing entries, backup questions or concerns about data integrity.
Subscriptions
Questions about planned Premium access or Apple App Store purchases.
Privacy — Priority
Ask how your information is handled or make a privacy request.
Suggestions
Tell us what would make counting days easier or more personal.
Keep personal details private
Please don't send passwords, payment card details, private counter names, recovery journey details or personal photographs unless clearly necessary. A general description is usually enough to begin.
Concerned about your data?
Don't delete or reinstall the app, clear its data or overwrite a backup before getting guidance. Keep any existing copies safe.
Payments through Apple
Planned JanCount purchases will be handled through the App Store where applicable. Apple's own subscription settings may help with billing. We cannot promise refunds or direct access to Apple payment accounts.
Just want to say hello?
For general introductions and business enquiries, contact hello@jancount.app. For help with the website or future app, use one of the support categories above.
Read our Privacy page for how enquiries and information are expected to be handled. A full JanCount FAQ has not yet been approved, so we're not publishing one here.